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Shipping policy
Last updated: 28 May 2026
This Shipping Policy outlines how Persimmon Apparel Limited processes and delivers orders within the United Kingdom, Europe, the United States and Canada.
1. Order Processing
All orders are processed within 2–3 working days, Monday–Friday, excluding public holidays.
Orders placed during product launches or peak periods may require additional processing time. Any delays will be communicated where possible.
You will receive a confirmation email once your order has been dispatched, including tracking details where available.
2. UK Delivery
Standard Tracked Delivery – £4.95
Estimated delivery: 2–4 working days from dispatch.
Free UK delivery on orders over £100.
All UK orders are sent via a tracked service. Tracking details will be provided once your order has shipped.
Delivery timeframes are estimates and are not guaranteed.
3. Europe Delivery
Standard Tracked Delivery – €14.95
Estimated delivery: 5–10 working days from dispatch.
Free European delivery on orders over €150.
European orders are sent via a tracked international service where available. Tracking details will be provided once your order has shipped.
Delivery timeframes are estimates and may be affected by customs processing, local postal services, public holidays, or other circumstances outside our control.
4. US & Canada Delivery
Standard Tracked Delivery – $17.95 USD
Estimated delivery: 7–14 working days from dispatch.
Free delivery to the United States and Canada on orders over $150 USD.
Orders to the United States and Canada are sent via a tracked international service where available. Tracking details will be provided once your order has shipped.
Delivery timeframes are estimates and may be affected by customs processing, local postal services, public holidays, or other circumstances outside our control.
5. Customs, Duties and Import Charges
International orders may be subject to customs duties, taxes, import fees or handling charges when they arrive in the destination country.
These charges are set by the destination country’s customs authorities and are the responsibility of the customer. They are not included in the product price or delivery charge at checkout.
Persimmon Apparel Limited is not responsible for any customs duties, taxes, import fees or handling charges that may apply.
If an international order is refused due to unpaid customs charges, any refund will be processed once the order has been returned to us. Original delivery costs and any return costs or charges incurred may be deducted from the refund, unless otherwise required by law.
6. Shipping Address
Please ensure your delivery details are accurate at checkout.
Persimmon Apparel Limited cannot be held responsible for delays, failed deliveries or losses resulting from incorrect or incomplete address information provided at the time of purchase.
7. Risk & Title
Risk in the goods passes to you upon delivery.
If your parcel appears damaged upon arrival, please notify us as soon as possible at:
8. Lost or Delayed Items
If your UK order has not arrived within 7 working days of dispatch, please contact us at:
For European orders, please contact us if your order has not arrived within 15 working days of dispatch.
For orders to the United States or Canada, please contact us if your order has not arrived within 20 working days of dispatch.
We will investigate with the delivery provider and work to resolve the issue promptly.
9. Delivery Restrictions
We currently ship to the United Kingdom, Europe, the United States and Canada.
We may introduce delivery to additional countries in the future.